Getting started
- Install VizChatInstall VizChat from the Shopify App Store. It opens inside your Shopify admin, and your 7-day free trial starts right away.
- Switch on the chatClick Enable on store in VizChat, or go to Online Store → Themes → Customize → App embeds. Switch on VizChat Live Chat and click Save.
- Make it yoursIn VizChat, open Widget Settings to choose your brand color, position, button size, icon and welcome message, then save.
- Add your teamOpen Team to add team members with a username, password and role. They sign in at chat.solutioners.com.pk/admin with your store address (your-store.myshopify.com).
- Keep VizChat after the trialClick Start free trial in VizChat and approve the $3/month plan on Shopify's page. Nothing is charged before your trial ends.
Common questions
The chat isn't showing on my store
Check that the VizChat Live Chat app embed is switched on and saved in your published theme (Online Store → Themes → Customize → App embeds), and that your free trial is active or your subscription is approved. Then reload your store. Still missing? Email us your store address.
Nothing happens when I click "Start free trial"
Reload VizChat in your Shopify admin and try again. If Shopify's approval page doesn't open by itself, click Open Shopify approval page (or open it in a new tab) and approve the plan there.
How do I change the chat's color, position or icon?
Open Widget Settings in VizChat, make your changes and click Save Settings. Your store updates right away, even for shoppers who already have the chat open.
Can my team answer chats from their phones?
Yes. The inbox works in a phone's browser at chat.solutioners.com.pk/admin, and you can add it to the home screen like an app.
How do shoppers start a chat?
They tap the chat button on any page of your store, enter their name and phone number, and send a message. They can also send photos and voice notes.
How do I delete a conversation?
Store admins can open the conversation in the inbox and delete it. Its messages, photos and voice notes are removed.
How much does VizChat cost?
Every store gets a 7-day free trial. After that it's $3 per month, billed by Shopify on your store's bill.
How do I cancel?
In your Shopify admin, go to Settings → Apps, choose VizChat and uninstall it. The subscription is cancelled, the chat disappears from your store, and your data is deleted about 48 hours later.
Where is my data stored, and is it safe?
On our servers in the European Union (France). All connections are encrypted and every store's data is kept separate. Read our privacy policy for details.
Contact us
info@solutioners.com.pk · We aim to reply within one business day.
To help us answer quickly, include your store address (your-store.myshopify.com), what you expected to happen, and a screenshot if something looks wrong.