Terms of service

Agreement

VizChat is provided by Solutioners ("we", "us"). By installing or using VizChat, you agree to these terms on behalf of your store's business ("you"). If you do not agree, please do not use VizChat. These terms apply together with Shopify's own terms for merchants and apps.

The service

VizChat adds a live chat to your Shopify store and gives your team an inbox to answer shoppers with text, photos and voice notes. We keep improving VizChat and may add, change or remove features. If we remove a major feature, we will tell you in the app first.

Free trial and billing

• Each store gets one 7-day free trial, counted from the first installation. Reinstalling does not start a new trial.
• After the trial, the VizChat Monthly plan costs US$3 every 30 days. To keep using VizChat, approve the subscription in the app.
• Charges are made by Shopify on your store's bill, and Shopify's billing terms apply, including any taxes Shopify adds.
• If we change the price, Shopify will ask you to approve the new price before it applies to your store.

Cancelling

You can cancel at any time by uninstalling VizChat from your Shopify admin. This cancels the subscription and removes the chat from your store. Fees already charged are not refunded, except where the law requires it; if you believe you were charged by mistake, contact us and we will look into it. After you uninstall, your data is deleted as described in our privacy policy.

Your team's accounts

You decide who on your team can use VizChat and with which role. Keep sign-in details private, remove team members who should no longer have access, and tell us if you think an account has been misused. You are responsible for what happens under your store's VizChat accounts.

Acceptable use

Use VizChat lawfully and in line with Shopify's policies. In particular:

• Tell your shoppers about the chat in your store's privacy policy, and get any consent the law requires in your market.
• Do not use VizChat to send spam, to harass anyone, or to share illegal, harmful or infringing content or malware.
• Do not try to break, overload, bypass the security of, or copy VizChat, and do not resell it.

Your content

Conversations, photos, voice notes and settings belong to you and your shoppers. You allow us to store, process and show them only as needed to provide VizChat to you. We do not claim ownership of your content.

Availability and support

We work to keep VizChat available and fast, but we cannot promise that it will never be interrupted. Maintenance and events outside our control can cause short outages. For help, see our support page or email info@solutioners.com.pk.

Suspension

We may suspend VizChat for a store that seriously or repeatedly breaks these terms, or that puts VizChat, other stores or shoppers at risk. Unless the situation is urgent, we will contact you first and give you a chance to fix the problem.

Disclaimer and liability

VizChat is provided "as is" and "as available". As far as the law allows, we do not give warranties beyond those in these terms, and we are not liable for indirect or consequential losses such as lost profits, sales or data. As far as the law allows, our total liability for any claim is limited to the amount you paid for VizChat in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. The new version is posted on this page with a new date, and we tell you in the app about important changes. If you keep using VizChat after a change takes effect, the new terms apply.

Data processing terms

These terms apply when VizChat processes personal information of your shoppers and team on your behalf, including under the GDPR.

• Roles. You are the controller of your shoppers' personal information. Solutioners is the processor.
• Instructions. We process personal information only to provide VizChat according to your settings and these terms, unless the law requires otherwise.
• Confidentiality. Everyone at Solutioners who can access the data is bound to keep it confidential.
• Security. We protect the data with the measures described in our privacy policy.
• Subprocessors. We use Contabo GmbH (hosting, France), Shopify (platform and billing) and browser push services (notifications). We will add any new subprocessor to our privacy policy before it processes your data.
• Requests from individuals. We help you respond to access and deletion requests, through Shopify's privacy requests and by email.
• Breaches. If a personal data breach affects your data, we will tell you without undue delay, and within 72 hours of becoming aware of it, with the information you need to meet your own obligations.
• Deletion. When you uninstall VizChat, your data is deleted after Shopify's erasure request, about 48 hours later. You can also delete conversations yourself at any time.
• Transfers. The data is stored in the European Union. Our team may access it from outside the EU only to maintain and support VizChat, with the safeguards described in our privacy policy.
• Information. On reasonable request, we provide the information you need to show that these data processing terms are being followed.

Disputes

If something goes wrong, please contact us first so we can try to resolve it together. These terms are governed by the laws of the place where Solutioners is established, except where mandatory consumer or data protection law of your country applies.

Contact